About Us

Mission Statement

To create profitable marketing strategies and execute tactical call center solutions within an entrepreneurial environment that inspires unyielding passion, imagination and commitment to excellence for both our employees and clients.

Overview

OneTouch Direct is not your typical contact center. Our focus is on understanding the unique goals of our clients and offering flexible solutions aimed at keeping their customers happy and their operational efficiency at its best. We have a 100% client retention rate and are invested in helping companies continuously improve the customer experience through customer acquisition, retention, loyalty and best in class customer service.

-PCI Certified

-SSAE 16 Audited

History

OneTouch Direct has been working with Fortune 500 clients for almost 20 years. We were founded in 1998 with a small team dedicated to offering premier customer service by focusing our team members and our call center careers. At OneTouch Direct, creative marketing is seamlessly blended with our contact center expertise to help our clients build a strong brand identity and to boost sales. Since the beginning, OTD has become one of the most preeminent providers of contact center solutions in the nation.